Alison Weir FAQs
Caring about your safety
Focusing on the health and wellbeing of our customers and staff is our top priority.
To help you feel safer when you are with us, we have taken the following steps:
- Undertaken full risk assessments for our event activities against national Covid-19 guidance.
- All events are only by pre-booked ticket; for now you can’t just turn up on the day.
- All our event spaces are running at a reduced capacity to allow for seating to be managed, maintaining 2m social distancing between customer groups.
- Only those people on your booking will be seated with you, which means you are in control of who you are seated with from your social bubble. To help, we are using a seating plan, filling up from the front to back on a first come, first served basis.
- We are accepting contactless card payments ONLY, creating a cashless environment.
- Put in safety screens at till points to increase protection at key points.
- Installed public hand sanitising points and working to an increased cleaning regime.
- Created one-way systems where possible, as well as signage to guide you.
- Checking all customers in on arrival, to ensure we can work with NHS test & trace, if the need arises.
- Operating a one in / one out policy on all toilet facilities.
In return, we ask that you help us by:
- Wearing a face covering at all times when inside the event venue, unless you are consuming food & drink.
- Maintaining 2m social distancing from other visitors, staff and volunteers.
- Washing your hands regularly for 20 seconds or more and particularly after contacting surfaces in public areas.
- Using the hand sanitiser provided at every opportunity.
- Allowing yourself a suitable amount of time to arrive and be seated for the event.
- Following any one-way systems and respect new signage or verbal instructions.
- Minimising the number of non-essential items you bring to our events to avoid unnecessary items in seating areas, for example bags, coats etc.
- Minimising the amount of movement to and from the venue during events so that we can reduce the risks of congestion and non-essential movement around the site.
- Taking personal responsibility for managing any children who are part of your booking, to ensure that they observe social distancing and good hygiene practice.
Frequently Asked Questions
Can I turn up on the day and buy an event ticket?
All events are currently only by pre-booked ticket. Unfortunately, if you turn up without a pre-booked ticket, we will not be able to allow you entry to the event.
Can I move freely around when I’m at the event?
We understand that you may need to move around the event venue when you are with us, but we would ask that you minimise the amount of movement so that we can minimise the risks of congestion and non-essential movement around the site. Please respect social distancing with other customers if you do need to move around.
When should I arrive for the event?
The event venue will be open 30 minutes before the start of the published event start time and we hope that this will allow a steady flow of customers arriving. We would encourage you not to leave your arrival too late in order that we can ensure all our customers are seated and comfortable in advance of the event starting. Please allow yourself sufficient time to walk from carparking to the event venue, as well as time to use the toilet facilities, if you think you may need to.
On arrival, please be mindful of maintaining social distancing with other customers, who may be arriving at the same time. In order to manage arrival, you may find that information is displayed about queueing and we would ask you to observe any written or verbal instructions about this. Dependant on the space being used for an event, it is possible that any queueing system may be outside.
Are your customer toilet facilities open?
Yes, our customer toilet facilities in the Courtyard are open for use, but those closest to the Tithe Barn are not. Please make sure you use the toilets, if you need to, before the event starts and allow yourself enough time to do so. We would like to minimise the amount of audience movement once customers are inside the event space.
Our toilet facilities are currently operating on a one-in/one-out basis, so please also be aware that you will need to ‘call-out’ before entering the toilet to ensure no other customers are using the facility. The toilets remain in use as male / female, unless specifically designated as unisex.
Are you following 1m or 2m social distancing?
We have decided to work to 2m social distancing at the current time. We would ask you to try to maintain 2m social distance from other customers at all times. We may have one-way systems in operation to help with this, but please be considerate to others.
Will there be catering facilities available?
For the Alison Weir event we would ask you to pre-book refreshments / snacks. We will contact all customers shortly to provide you with the choices that are available, which may be more limited that under normal circumstances.
Please collect your pre-ordered refreshments prior to finding your seats. We would encourage all refreshments to be consumed before the start of the talk.
Do I need to wear a face covering?
Following current Government guidance, you will be required to wear a face covering while inside the event venue, other than when you are consuming food or drink, or where there is a reason why this should not be the case, or in the case of children under 11, who are not required to wear a face covering. Circumstances when a face covering may not be required include:
- If a customer cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
- If putting on, wearing or removing a face covering will cause the customer severe
- If a customer is speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate.
- To avoid harm or injury, or the risk of harm or injury, to yourself or others.
Due to other measures in place, such as Perspex screens at till points, in line with current Government guidance, staff and people acting on our behalf, for example, speakers and performers, who are working inside, will not be wearing face coverings unless they have made a personal choice to do so. In some instances, a visor may be used by speakers / performers based on personal circumstance or choice.
If you see a customer who is not wearing a face covering, please respect that the reasons for this may not be visible to others.
Will you be undertaking additional cleaning of public spaces?
As well as our normal programme of keeping our site clean, additional sanitisation of key areas such as door handles and seats will be undertaken before and after events.
What if I need first aid, or there is an emergency?
In these uncommon circumstances, we have revised our procedures and are following guidance on the use of Personal Protective Equipment. Our Front of House staff are aware of these new procedures and will issue appropriate instructions to visitors if required.